Digital identity is the “golden digital thread” and is the highest precedence of the Service NSW, state Digital Government Minister Victor Dominello says.
Addressing the longer term.nsw convention on Monday, Mr Dominello reiterated his dedication to develop a state digital identity and inspired attendees to place customers accountable for their digital companies.
“[Digital identity] is the number one priority of our office because it is literally that golden digital thread and if we get the protections in place around it, then it will absolutely significantly reduce risks around cyber,” Mr Dominello mentioned.
“What comes with cyber is identity theft, and financial theft and a whole lot of other problems and scourges that we’re fighting every day. Also, if we can put the safeguards and the trust around it then it provides that seamless pathway into health into education so that you got more time…to do things you want to do rather than mucking around with government agencies.”
New South Wales Minister for Customer Service and Digital Government on the future.nsw convention
Mr Dominello mentioned digital first support certificates can be accessible within the subsequent few months, digital working with kids checks and schooling credentials by the top of the 12 months, and growth on digital delivery certificates was ongoing. The authorities can also be looking for to create an e-regulator platform to streamline the regulatory course of for enterprise.
Mr Dominello additionally mentioned the federal government couldn’t overlook older residents when designing these companies, and digital identity should be inclusive.
“We’ve already started that journey so your seniors can download the seniors card, but we really want to make that a golden experience for them by the middle towards the late in the year,” Mr Dominello mentioned.
Also beneath growth is a digital service that may find disabled parking spots in real-time, with extra information anticipated “in the weeks ahead”, he mentioned.
A digital model of ‘My Personal Health Record’ (or Blue Book) for kids can even be built-in into the NSW Health affected person app. This could function a digital well being assistant and prompts for essential milestones, corresponding to enrolling your little one of their first college. Several extra pilot tasks are anticipated to be introduced within the coming weeks.
Following his speech, Mr Dominello was on a panel facilitated by NSW Chief Information and Digital Officer Greg Wells and spoke glowingly about the way forward for digital identity. In specific, Mr Dominello mentioned he desires customers to have better management over who will get to see their data over the subsequent 5 to seven years. This is in comparison with the present lack of management customers face when companies make copies of bodily identity paperwork.
Alongside Mr Dominello was former Human Rights Commissioner Ed Santow and NSW Government Executive Director of Digital Identity Lenka Bradovkova. Ms Bradovkova was a last-minute alternative for the Digital Transformation Agency’s Digital Identity head Juleigh Cook.
Mr Santow mentioned that constructing belief between digital service suppliers and customers was pivotal to its success. Quoting former Prime Minister Tony Abbott, Mr Santow mentioned “trust is not something you can demand, it’s something that you have to earn”.
“To earn trust there are three key things. The first is you need to talk really openly about why you are using technology for a particular purpose. What are the benefits, particularly for the community in using technology in this particular way?” Mr Santow mentioned.
“Secondly, and this will likely sound counterintuitive, you’ve obtained to be open about what the dangers are, merely [because] this very, very glowing image that all the pieces will probably be completely rosy, with out acknowledging that there are any dangers [is not plausible].
“The third step is to say…what are the things you can do as a consumer as a citizen in order to keep yourself safe in order for you to address these reasons, and if you do those three things, then I think you can build a really firm foundation.”
Mr Santow mentioned digital identity can also be notably essential for folks looking for asylum as identity paperwork are sometimes not carried by these fleeing from battle. He additionally maintained the necessity for people to have absolute management of who can entry their data.
“Digital identity is absolutely fundamental to being able to vindicate one of the most basic human rights there is. But there needs to be proper protections…You need to be able to control your own identity. If that is something that anyone can access, including those who want to persecute you, then of course that is unacceptable,” Mr Santow mentioned.
“It’s not something that we can kind of move forward in this area in a way that is completely cavalier, we need to have proper protections in terms of cybersecurity, and more broadly to make sure that people can control who sees who they are.”
Ms Bradovkova highlighted the large time-saving affect that digitising companies and transactions would current.
“As any human that’s on an international scale, the currency is time, you only have a limited time in your life and you don’t want to spend it in a line waiting to be serviced. For me the most exciting thing is not to have to wait in a line and get the services I need in a secure way from wherever I would and to be able to use my time in a way that I’d prefer,” she mentioned.
While the federal Digital Transformation Agency has been sluggish in growing its digital identity scheme, the NSW authorities has been endeavor quite a few developments. This consists of the roll out of a number of digital licenses for drivers, fishing, gaming, and alcohol gross sales, and the institution of a digital identity advisory council in July 2021.
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